Best Practices For DR/BC Mass Notification Systems
Incident Communication Plan Needs To Be In Place Before a Business Interruption Occurs
To survive an incident such as a business interruption, security breach, or product recall, organizations need more than a successful communication strategy - they need an incident communication plan.
The overall objectives of an incident communications plan should be established at the outset. The objectives should be agreed upon, well understood, and publicized. For example, will the primary objective of the communications plan be for communications only to employees, and only during a disaster? Or is the intent to advise customers of interruptions to service? Or is it for investors and stockholders? Or regulatory agencies? Or is it some combination of these?
Best Practices for Mass Notification Systems
New advancements, like sophisticated mass notification systems, provide organizations with a means to communicate with employees, partners, and customers during operational interruptions due to natural disasters. In an effort to leverage this technology and minimize the impact of disasters in the workplace, the CIO should examine business continuity and disaster recovery plans: