Business systems are now moving towards the new e-commerce paradigm - an ERP that covers both internal and external applications
How to Implement Omni Commerce -- the Wave of the Future - SmartPhones and tablets are changing how people and businesses browse the Internet, shop, provide service, and communicate with suppliers, customers, and associates.
CIOs need to have the right foundation. Leadership begins with having a strategy in place that works and then having the right people in place to create and implement them. Factors to consider include:
Platform consistency. Here's where the rubber meets the road in an omnichannel world. Will the customer/user have the same experience on the web, in the brick-and-mortar facility, and on their mobile devices? Accomplish this by breaking down internal silos and centralizing operations, people,
and product information.
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