Technology resilience is defined as an organization’s ability to maintain acceptable service levels through, and beyond, severe disruptions to its critical processes and the IT systems which support them. The question that needs to be answered is, "What the enterprise has to do if technology fails?"
By understanding the seven (7) following factors C-level executives can get a clear grasp of what their enterprise's technology resilience is. They all have to be included in a technology resilience planning process.
Awareness - Awareness is having the knowledge of what the normal business operation requirements are; what dependencies there are on technology; knowing what the criticality of various technology system components and elements are, and the minimum acceptable operational levels and service levels. There must also be an awareness of the recovery requirements in terms of time, system capacity, and performance in the event of severe disruption to, or failure of, IT systems supporting the business processes. These should be identified by an effective business impact assessment/analysis (BIA).
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